FAQ's

CAN I GET EARLY ACCESS?

Yes. Email subscribers gain 30 minutes early access to all drops.

 

CAN I GET HELP WITH SIZING?

Each product includes a detailed size chart. For personal guidance, contact us via social media or contact@alexander-avenue.com.

 

DO YOU OFFER FREE SHIPPING?

Yes. All orders ship via express delivery at no additional cost. 

 

DO YOU SHIP INTERNATIONALLY?

Yes. Please see our Shipping Information page for full details.

 

WHO DO YOU SHIP WITH?

Australia Post Express. 
FedEx Express.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Domestic orders ship express via Australia Post and typically arrive within 1 business day.
USA orders ship express via Australia Post and typically arrive within 3–5 business days, depending on destination and customs.
International orders ship via FedEx Express and typically arrive within 3–5 business days, depending on destination and customs.

 

CAN I BUY NOW AND PAY LATER?

Yes. AfterPay allows you to spread payments over time.

 

CAN I RETURN OR EXCHANGE AN ITEM?

Each piece is hand-finished through a meticulous manual process, making it unique. All bespoke items are final sale and cannot be returned or exchanged.

 

CAN I CANCEL OR ADJUST MY ORDER?

Orders cannot be adjusted or cancelled once placed. We process all orders promptly to ensure fast delivery.